CUSTOMER CARE
Refund & Return Policy
Transparent policies, seamless support, and a shopping experience designed around you.
Returns & Exchanges
We offer returns and exchanges on eligible products within 7 days of delivery.
- Email orders@botonup.in within 7 days of receiving your order to request a return or exchange.
- Items must be unused, unworn and unwashed.
- Items must be free from stains, perfume, damage or alterations.
- Original packaging should be retained.
- For wrong, damaged or defective items, please include photographs and an unboxing video in your email. To request a return or exchange, email us at orders@botonup.in.
Refund Policy
Once your returned item passes our quality inspection, your refund will be processed.
- A ₹99 return fee applies to eligible size/fit returns.
- Verified wrong, damaged or defective items are not subject to the return fee.
- All approved refunds are issued as BotonUp store credits, not to the original payment method.
- Please allow 5–7 business days for processing after approval.
- We will email you a confirmation once your store credit has been issued. For refund-related queries, contact orders@botonup.in.
Exchange Policy
Need a different size? We offer size exchanges for the same product, subject to availability.
- Email orders@botonup.in within 7 days of delivery to request an exchange.
- Exchanges are subject to availability of the requested size.
- The original item must be unused, unworn and unwashed, with tags attached.
- The returned item must pass our quality inspection.
- Our team will contact you by email with the next steps.
Order Cancellation
Need to cancel your order? Please contact us as soon as possible.
- Email orders@botonup.in within 12 hours of placing your order to request cancellation.
- Cancellation is subject to the order’s processing and dispatch status.
- Once an order has been dispatched, cancellation may no longer be possible.
- Any eligible refund will be processed after cancellation approval.
- Our support team will assist you with your request. Contact: orders@botonup.in
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with clear photos of the issue.
Our team will review the request and arrange a replacement or refund where applicable.
Customer First. Always.
Every order is packed with care and backed by responsive support because your experience matters as much as the product itself.
support@botonup.in