CUSTOMER CARE
Refund & Return Policy
Transparent policies, seamless support, and a shopping experience designed around you.
Returns & Exchanges
We offer returns and exchanges on eligible products within 7 days of delivery.
- Unused and unwashed items only
- Original tags must remain attached
- Returned in original packaging
- No stains, perfume, damage or alterations
Refund Policy
Once your returned item passes our quality inspection, your refund will be processed.
- Refunds issued to original payment method
- Quality inspection required
- Processing time: 5–7 business days
- Email confirmation provided
Exchange Policy
Need a different size? We offer size exchanges subject to product availability.
- Request within 7 days of delivery
- Size availability applies
- Quick replacement process
- Customer support assistance available
Order Cancellation
Orders can be cancelled before dispatch.
- Cancellation before shipment
- Once shipped, cancellation isn’t guaranteed
- Refunds processed after approval
- Support team available for help
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with clear photos of the issue.
Our team will review the request and arrange a replacement or refund where applicable.
Customer First. Always.
Every order is packed with care and backed by responsive support because your experience matters as much as the product itself.
support@botonup.in